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One of my most cherished mottos is that we can’t really know – deeply and completely – what another person feels or is going through unless we’ve experienced their pain. An obviously enlightened, educated long-term care advocate has proven this old adage to be correct.

Deb Holtz is Minnesota’s Long-term care ombudsman, the top consumer advocate for thousands of elderly Minnesotans. Her career is helping nursing home residents or their families, who have complaints about facility care, resolve those complaints.

Read more about ombudsman's nursing home experience:

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