...Over time, I made friends with the nursing home staff. I didn't take up their time chatting aimlessly. I didn't criticize them if I saw a problem, but asked nicely if we could change what needed changing, and I listened to their explanations. I kept my visits to an hour or so – just long enough to make sure everyone's needs for the day were taken care of. Therefore, my presence seemed welcomed by the staff and certainly was welcomed by my loved ones.