...Speak calmly and gently, letting the person know that you are approaching. Continue with a gentle, caring tone even if the person is upset or agitated. The more calm you seem the more calming you will be to your loved one. Edgy or sarcastic tones will be picked up even if the words are neutral or loving.
Carol Bradley Bursack is the Candid Caregiver
Support a caregiver or jump-start discussion in support groups with real stories - for bulk orders of Minding Our Elders e-mail Carol